Privacy Policy
Luxiguard is committed to respecting your
Privacy
Luxiguard is
committed to respecting your personal information and complying with the
relevant laws including. This Privacy Policy, together with all
related/linked documents and with the Terms of Use of the Luxiguard website at the domain
<Luxiguard.com> (the “LUXIGUARD Website”) sets out the basis
on which any personal data collected from you, through your interaction with Luxiguard,
or that you provide via the LUXIGUARD Website will be processed .
Please read this
Privacy Policy carefully to understand Luxiguard’s views and practices
regarding your personal data and how it will be collected, processed, held,
stored and disclosed.
By visiting the LUXIGUARD
Website you accept and consent to the practices described in this Privacy
Policy.
This Privacy
Policy may be amended from time to time and the new version posted on this
webpage with an updated date displayed. You should check this webpage from time
to time to see if there have been any changes as they will apply to you. You
confirm that you accept any changes to this Privacy Policy by continuing to
provide information, including by usage of the LUXIGUARD Website.
Who
Collects Your Information via the LUXIGUARD Website?
The LUXIGUARD
Website is owned and operated by Luxiguard Holding Company, a limited company
registered in UAE under company number 30545 and whose registered office is 1309 Creek Rise Tower 1 Dubai Creek Harbor Dubai,
UAE (“Company”).
Any information
collected via the LUXIGUARD Website is collected and processed by the Company
on behalf of Luxiguard in accordance with this Privacy Policy. The data
controller is the Company.
Information
Collected About You
The Company may
collect and process the following data about you:
§ Information you
provide via the LUXIGUARD Website. You may provide information about
yourself by filling in the contact form on the LUXIGUARD Website, by
corresponding with Luxiguard by any of the following methods including the
contact e-mail address made available on the LUXIGUARD Website, participating
in other social media activities on the LUXIGUARD Website made available via
the LUXIGUARD Website, participating in any customer surveys and when you
report a problem with the LUXIGUARD Website. The information you provide may
include personal information that you provide by completing on-line web-forms,
including, but not limited to:
§ family name(s)
§ email address
§ telephone
number(s)
§ postal
address(es)
§ any other
information that you choose to provide in free-form text fields.
§ Information
collected about you via the LUXIGUARD Website. With regard to each of your
visits to the LUXIGUARD Website, the following information may be automatically
collected:
§ technical
information, including the internet protocol (IP) address used to connect your
computer to the internet, browser type and version, time zone setting, browser
plug-in types and versions, operating system and platform; and
§ information about
your visit, including the full URL clickstream to, through and from the LUXIGUARD
Website (including date and time); pages you viewed; page response times,
download errors, length of visits to certain pages, page interaction
information (such as scrolling, clicks, and mouse-overs), and methods used to
browse away from the page and any phone number used to call any Luxiguard
contact number.
§ The Company may
also use website visitor statistical data to analyze trends and demographics of
Luxiguard’s visitors. Please note that we do not assign each visitor an
individual profile.
§ Information
received from other sources. Luxiguard may receive information about
you if you use any other websites operated by a Luxiguard business, or any
service provided by Luxiguard. Luxiguard works closely with third parties
(including, for example, business partners, sub-contractors in technical,
payment and delivery services, advertising networks, analytics providers,
search information providers, credit reference agencies, customer survey
providers) and may receive information about you from them.
Cookies
Cookies are text
files containing small amounts of information which are downloaded to your
computer’s hard-drive when you visit a website and are used to distinguish your
device but cannot identify you personally.
The LUXIGUARD
Website uses cookies to distinguish you from other users of the LUXIGUARD
Website. This helps provide you with a good experience when you browse the LUXIGUARD
Website and also allows improvements to be made to the LUXIGUARD Website.
Uses
Made of the Information
Luxiguard uses
personal information collected about you in the following ways:
§ for internal
record keeping and administration;
§ to identify you
when you contact Luxiguard;
§ to provide you
with the information and services you request via the LUXIGUARD Website
(including without limitation news items, marketing artefacts, information and
updates about Luxiguard);
§ to be shared with
Luxiguard businesses;
§ to provide you
with information about goods or services which may interest you;
§ to provide you
with information about goods, products and services similar to those you may
have already expressed an interest in or inquired about;
§ to perform and
analyze the results of customer surveys and feedback about Luxiguard including,
but not limited to, being combined with information gathered from other survey
participants;
§ to allow you to
be contacted by third parties who carry out customer surveys and feedback about
Luxiguard;
§ to notify you
about changes to the LUXIGUARD Website’s service;
§ to address any
inquires you may have raised via the LUXIGUARD Website; and/or
§ to ensure content
from the LUXIGUARD Website is presented in the most effective manner for you
and for your computer.
Luxiguard uses
information collected by the LUXIGUARD Website.
This
information may be used for the following:
§ to administer the
LUXIGUARD Website and for internal operations, including troubleshooting, data
analysis, testing, research, statistical and survey purposes;
§ to improve the LUXIGUARD
Website to ensure content is presented in the most effective manner for you and
for your computer;
§ to allow you to
participate in interactive features of the LUXIGUARD Website, when you choose
to do so;
§ as part of
efforts to keep the LUXIGUARD Website safe and secure;
§ to measure or
understand the effectiveness of promotional and marketing activities, and to
deliver relevant promotional and marketing activities to you; and/or
§ to make
suggestions and recommendations to you and other users of the LUXIGUARD Website
about goods or services which may interest you or them.
Luxiguard may
also receive information from other sources. Information from other sources may be
combined with information you provide and information collected about you. This
information and the combined information may be used for the purposes set out
above (depending on the types of information received). In particular,
statistics around email opening and clicks using industry standard technologies
(including clear gifs) may be collected to help monitor your response to Luxiguard
e-newsletters and to improve these e-newsletters.
How
Will We Contact You
Luxiguard and its
third party service providers, including but not limited to marketing
fulfillment, market research agencies and similar organizations, may contact
you by telephone, email, and/or text message unless otherwise instructed by
you.
Disclosure
of Your Information
Your personal
information will not be sold, distributed or leased to third parties, except as
noted below, to use for their own purposes unless you give your permission or
there is a legal requirement to do so.
However, you
agree and consent that:
·
Your personal information may be shared with
any Luxiguard business. In particular, if you submit an inquiry using the contact
form available on the LUXIGUARD Website, your inquiry and any personal
information you provide in it will be sent to the relevant Luxiguard
business(es). Your personal information may then be held by such Luxiguard
business(es) as part of its inquiry / customer database.
·
Your personal information may be shared with
selected third parties including:
o marketing
services providers to deliver e-newsletter and update;.
o market research
businesses or similar organizations for the undertaking and analysis of
customer surveys and feedback;
o business
partners, suppliers and sub-contractors who perform services on behalf of Luxiguard;
and/or
·
Your personal information may be disclosed to
third parties:
o in the event any
business of Luxiguard sells or buys any business or assets, in which case your
personal data may be disclosed to the prospective seller or buyer of such
business or assets;
o if a Luxiguard
business or substantially all of its assets are acquired by a third party, in
which case personal data held by it about its customers will be one of the
transferred assets;
o if there is a
duty to disclose or share your personal data in order to comply with any legal
obligation, or in order to enforce or apply the LUXIGUARD Website’s Terms of Use and other agreements; or to
protect the rights, property, or safety of any Luxiguard business, customers,
or others. This includes without limitation exchanging information with other
companies and organizations for the purposes of fraud protection and credit
risk reduction.
Where
Your Personal Data is Stored or Transferred
The LUXIGUARD
Website will be managed and operated from the United Arab Emirates. In order to
provide you with our services, we may need to transfer your personal
information to locations outside of the jurisdiction in which you provide it.
The Company will
take all steps reasonably necessary to ensure your data is treated securely, to
prevent unauthorized access or disclosure and in accordance with this privacy
policy. This may include storing your data using AES 128 bit database
encryption. Unfortunately, the transmission of information via the internet is
not completely secure. Although all steps reasonably necessary will be taken to
protect your personal data, the security of your data transmitted to the LUXIGUARD
Website cannot be guaranteed; any such transmission is at your own risk.
Information submitted via the LUXIGUARD Website is normally unprotected until
it reaches the Company. Users are requested not to send confidential details or
credit card numbers, for example, by email or the contact form. Once your
information is received, strict procedures and security features will be used
to try to prevent unauthorized access.
For
How Long is Your Personal Information Kept?
The time period
for which your information is kept varies according to what your information is
used for. In some cases there are legal or regulatory requirements to keep data
for a minimum period. Unless there is a specific legal requirement to keep the
information, it will be retained for no longer than is necessary for the
purposes for which the data was collected or for which it is to be further
processed.
Information about
your visits to the LUXIGUARD Website will be stored by us for at least three
years from the date of our last interaction with you and in compliance with our
obligations under privacy laws.
In the event that
we provide any services to you, your relevant personal information will be
retained for at least three years from the date of our last interaction with
you and in compliance with our obligations under the law.
At any time you
can ask for your stored information to be deleted from the Company’s database
using the contact form. However, some of your information may be retained in
some circumstances, such as to resolve disputes, troubleshoot problems, enforce
terms and conditions or as required by regulators. Further, in some
circumstances such information is never entirely removed from databases due to
technical constraints and systems back-ups.
Confidentiality
We have
implemented appropriate information security policies, rules, and technical
measures to protect the personal information that we have under our control
from unauthorized access, improper use or disclosure, unauthorized modification
and unlawful destruction or accidental loss.
All of our
employees, partners, consultants, workers and data processors (i.e. those who
process your personal information on our behalf), who have access to, and are
associated with the processing of personal information, are obliged to respect
the confidentiality of such personal information.
Your
Rights
You have the
following rights in relation to the personal information held and processed by Luxiguard:
§ You have the
right to access your personal information
ACCESS – you can
request access to your personal information and, further details about how it
is processed.
§ You have the
right to rectify your personal information
RECTIFY – if the
personal information we hold about you is inaccurate or incomplete, you are
entitled to request to have it rectified.
§ You have the
right to request your personal information is erased
ERASURE – you can
ask us to delete or remove your personal information where the processing is
not necessary for the legitimate interests of Luxiguard.
§ You have the
right to restrict processing or object to the processing of your personal data
OBJECTION – you
have the right to restrict or to object to the processing of your personal
information unless the processing of your personal information is necessary for
the legitimate interests of Luxiguard.
§ You have the
right to data portability
You have the
right, in certain circumstances, to obtain personal information you have
provided to the Company with (in a structured, commonly used and machine
readable format) and to reuse it elsewhere or to ask us to transfer this to a
third party of your choice.
§ You have the
right to withdraw your consent
At any time you have the right to withdraw your consent for the Company to
process your personal information.
You will be informed (before
collecting your data) if your data is intended to be used for such purposes or
to be disclosed to any third party for such purposes. You can exercise your
right to prevent such processing by by contacting Luxiguard at CRM@Luxiguard.com .
§ You have the
right to lodge a complaint
If you have a
complaint or concern about our privacy practices or how we have used or
processed your personal information, you can report it to the relevant
supervisory authority in your jurisdiction.
Please note that some of the rights listed
above may be limited where we have an overriding interest or legal obligation
to continue to process your personal data or not disclose the same.
Third-party
Sites and Sponsors
The LUXIGUARD
Website may contain links to and from the websites of other businesses of Luxiguard,
partner networks, advertisers, and subsidiaries. If you follow a link to any of
these websites, please note these websites have their own privacy policies and
the Company does not accept any responsibility or liability for these websites
or policies. Please check these policies before you submit any personal data to
these websites.
Children’s
Privacy
Luxiguard does
not knowingly collect the information of, or make contact with, children,
including to participate in customer research activities. If you are aged 18 or
under, please get your parent/guardian’s permission before you provide any
personal information via the LUXIGUARD Website. Without such consent, Users
aged 18 or under are not allowed to provide us with personal information.
Changes
to this Privacy Policy
The Company
reserves the right to change this Privacy Policy at any time, and may also make
changes in order to comply with changes in applicable laws and regulations.
Where
appropriate, we will notify you of significant changes to this Privacy Policy
by email, however we encourage you to check back frequently to obtain the
latest copy of Luxiguard’s Privacy Policy. In the event that it is necessary to
process your personal data for a different purpose than the ones mentioned
above, we will inform you in advance.
This Privacy
Policy does not override any applicable national data privacy laws and
regulations in countries where the Company operates.
Contact
Us
General questions,
comments, and requests regarding this Privacy Policy are welcomed and should be
addressed to CRM@Luxiguard.com.
Date of
policy: June 15, 2024